Privacy Policy

Last updated: October 2, 2025

At Sympathy Floral Studio, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect and use it.

What We Collect

When you place an order or contact us, we may collect:

  • Your name and contact details

  • Recipient’s name, address, and phone number

  • Billing and delivery information

  • Any messages or special notes you provide

How We Use Your Info

We use your information to:

  • Fulfill and deliver your flower orders

  • Contact you about your order

  • Improve our services

  • Comply with legal requirements

We do not sell or share your personal information with third parties, except as necessary to process payments or complete deliveries.

Payment Security

All payments are processed securely through trusted payment gateways. We do not store any credit card information on our servers.

Cookies & Website Usage

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.

Your Rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us.

Contact:
If you have any questions about your privacy, please reach out to us at hello@sympathyfloral.ca or call 416-282-3597.

Terms of Service

Last updated: October 2, 2025

By using our website or placing an order with Sympathy Floral Studio, you agree to the following terms:

Service Area

We are located in Scarborough, Ontario, and proudly deliver across the Greater Toronto Area (GTA) including Toronto, Durham Region, York Region and Peel Region.

Orders & Deliveries

  • Orders must be placed in the morning from 9am to 11am for same-day delivery (if offered). In any case call us!

  • We strive to deliver within the requested time window, but exact times cannot be guaranteed except for Funeral Services where they normally require delivery 2 hours before the viewing time.

  • In case the recipient is unavailable, we may leave the order with a neighbor or at a safe location, or attempt redelivery (fees may apply).

Substitutions

Due to seasonal availability, we may substitute flowers or containers with similar items of equal or greater value while maintaining the overall theme and style.

Cancellations & Refunds

  • Cancellations must be made at least 24 hours in advance for a full refund.

  • No refunds for same-day cancellations or delivered orders.

  • If you’re not satisfied, please contact us within 24 hours and we’ll make it right.

Use of Website

You agree not to use our website for unlawful purposes or to interfere with its operation.